Research Support Service | NYU Langone Health

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Scientific Cores & Shared Resources Research Support Service

Research Support Service

At NYU Langone’s Research Support Service, our experienced staff optimizes your experimental research by providing reagents from reliable vendors, offering exceptional glass wash and autoclave services, and protecting and storing frozen samples. We also manage the Small Instrument Fleet to provide researchers with access to advanced tools for the analysis of samples.

These services are available to our faculty, staff, and graduate students. If you have questions about our services, contact us at

To use the vendor program, please fill out our terms of agreement form.

Reagent Preparation

To reserve time on an instrument, faculty, staff, and investigators must be registered in iLab. We have also provided iLab login instructions for NYU Langone, NYU, NYU College of Dentistry, and external users.

Requests and Reservations

Request services or reserve instruments using our iLab platform.

For a list of available reagents and pricing, please login to iLab. Faculty, staff, and investigators must be registered in iLab. See above for iLab login instructions.

Orders are typically completed within four business days. If you need any new reagents added to our available list, email

You can pick up reagents from our lab spaces in Smilow 304 (522 First Avenue), Alexandria Center for Life Sciences West Tower 543 (430 East 29th Street), and the Science Building 216 (435 East 30th Street). In all locations, our staff is available to assist from 8:00AM to 4:00PM, while you have access 24/7 by entering with your ID badge. You must sign out reagents on the computer provided. Instructions are posted onsite.

Contact us with any further questions or comments at

Vendor Program

Our stockroom in Smilow 304 (522 First Avenue) houses a number of cabinets, refrigerators, and freezers with various reagents, buffers, plasticware, restriction enzymes, and other basic life science consumables for purchase from third-party vendors. Some vendors’ units are only available from 8:00AM to 4:00PM. Faculty, staff, and investigators must be registered in iLab to see a list of available vendors, their items, and pricing. We have provided iLab login instructions for NYU Langone, NYU, NYU College of Dentistry, and external users.

All items must be signed out by you on the computer provided. Instructions are posted onsite.

Vendors include the following:

  • Bio-Rad
  • Corning cellgro
  • Denville Scientific Inc.
  • Life Technologies
  • Promega
  • Thermo-Fisher Scientific
  • USA Scientific

If you have any questions about the vendor program, please contact us at

Glass Wash and Autoclave Services

The Research Support Service team is composed of highly skilled and experienced professionals who provide glassware/plasticware washing and autoclave services to our research laboratories.

Glassware and Plasticware Washing Service

Dirty wares are picked up daily, cleaned, and sterilized, unless otherwise requested. Finished wares are returned to the labs, usually within 24 hours. If you have ongoing special glass-washing instructions, are starting new services, or restarting services in a new location, please contact the Research Support Service team at

Glassware should be placed in glass wash bins, on wheels, which are provided by the principal investigators (PIs). See Fisher Scientific catalog numbers NC9781063 for a 28-gallon bin or NC9613195 for a 15-gallon bin.

Laboratories are requested to thoroughly rinse out all glassware before placing it in the glass wash bins. The bins should be kept as clean and dry as possible. Please remove all pellets from centrifuge tubes and bottles. Be sure all items are clearly labeled with your lab’s unique code. See a member of the Research Support Service team if your lab is new to the institution or has moved to a new building, in order to avoid using another lab’s code.

We ask that you and your lab members show us which shelf, cabinet, or drawer is designated for your clean glassware. This is a critical step in glassware service that requires your guidance.

Please note: All plasticware is susceptible to heat from washers, dryers, autoclaves, and even sunlight. When purchasing plastic beakers or cylinders, polypropylene is a preferable choice to polyethylene.

Autoclave Service

For autoclave service during the workday, place your individually labeled items on the designated cart in the glass-wash facility for your building. A roll of autoclave tape and markers are on the cart to label your items with the PI’s name and location. One of our team members will autoclave the items and then place them on the pick-up shelves near the entrance to the facility. The last daily drop-off for growth media is 2:00PM. Please note that in order to prevent bacterial growth, preparation of media the night before autoclaving is not recommended.

If you wish to use the autoclave yourself, please wait until after 4:00PM so you don’t interfere with the Research Support Service team’s schedule. If you do not know how to operate the autoclave, ask one of us to instruct you.

To inquire about our services or place a service request, please email us at

Frozen Sample Protection Service

We can arrange for offsite storage of frozen samples at -80 degrees Celsius or in liquid nitrogen. Backup freezers are available onsite, at -20 degrees Celsius or -80 degrees Celsius, for temporary storage if your freezer breaks or requires defrosting.

We can arrange to safeguard your frozen samples with offsite storage in ULT freezers at -80 Celsius or in liquid nitrogen.

Research Support Service staff can assist with consolidation of your freezer. We have a Cryocart that can transport frozen samples between different units offsite.

Contact or the Office of Science and Research building managers for the location of backup -80 degrees Celsius freezers and liquid nitrogen freezer.