Division of Emergency Medicine Telehealth | NYU Langone Health

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Department of Emergency Medicine Divisions Division of Emergency Medicine Telehealth

Division of Emergency Medicine Telehealth

At NYU Langone Health, we understand that our patients and their families lead busy lives, and it’s not always convenient to schedule an in-person appointment for an urgent medical concern or to make it to your local urgent care. Physicians in the Division of Emergency Medicine Telehealth, part of the Ronald O. Perelman Department of Emergency Medicine, are available for Virtual Urgent Care appointments via video visit using the NYU Langone Health app.

All of our attending physicians are NYU Langone faculty and are board-certified. Our staff includes experts in pediatric emergency medicine, who help provide virtual care to children age 5 and older.

Our private and secure telehealth system is fully integrated with the Epic electronic healthcare records system, so our doctors have access to medical records in advance of an appointment. This makes it easy for us to connect with patients’ primary care physicians to coordinate follow-up care, including laboratory tests, imaging studies, and referrals to specialists.

specialty services, including neurology, ophthalmology, and orthopedics, to provide real-time consultations in our emergency departments via telemedicine.

We are deeply committed to serving our local communities by offering modern healthcare services based in new technologies. As we continue to enhance our virtual care, we help patients save time and stay healthy.

Emergency Medicine Telehealth Response to COVID-19

Telehealth was an essential component to the department's response to the coronavirus disease (COVID-19) epidemic. By utilizing our entire faculty and physician assistant group, we scaled Virtual Urgent Care from 30 patients per day to almost 1,000 patients per day. This increase in virtual visits enabled our emergency departments to continue seeing patients in a safe, sustainable manner.

In addition to Virtual Urgent Care, we developed a novel workflow to evaluate patients in the emergency department using telemedicine. This workflow helped reduce personal protective equipment usage and decreased prolonged provider exposure to COVID-19.

Emergency Medicine Telehealth Research and Education

We lead ongoing research projects to evaluate the quality of our services and to continually improve our performance. Our initiative to evaluate the use of telemedicine as a follow-up service investigates how this service may enhance patients’ health after discharge. We are also leading a project to assess quality of care in virtual settings.

Training a new generation of physicians to be versed in new telemedicine technologies is very important to us. Our faculty offer hands-on guidance to emergency medicine residents interested in telemedicine, and participate in interdisciplinary telemedicine courses such as the Telehealth—Technology Transforming Healthcare Delivery Elective offered to medical students through NYU Grossman School of Medicine.

Emergency Medicine Telehealth Leadership

Viraj Lakdawala, MD
System Chief, Emergency Medicine Telehealth
Medical Director, NYU Langone Virtual Urgent Care
Clinical Associate Professor, Ronald O. Perelman Department of Emergency Medicine

Arvin R. Akhavan, MD
Clinical Instructor, Ronald O. Perelman Department of Emergency Medicine

Christopher G. Caspers, MD
Vice Chair, Clinical Operations and Clinical Associate Professor, Ronald O. Perelman Department of Emergency Medicine
System Chief, Observation Medicine, NYU Langone Health
Medical Director, Division of Emergency Medicine Physician Assistant Services

Harita Reddy, MPH
Division Administrator, Clinical Operations